Custom Questionnaires

What do your customers really think, how are your staff performing, are your employees happy, how could your team improve?

Team Leadership Services has 20 years successful experience in the design and delivery of survey instruments that answer these and many other questions, this includes:

• Custom design of instruments
• Development of output reports
• Analysis of results
• Recommendations for action

Questionnaire Types

• Individual 360 feedback process
• Team 360 feedback process
• Customer climate surveys
• Staff satisfaction surveys

Technology

TLS questionnaires employ web and email technology. This guarantees efficiency, confidentiality, and ease of use, regardless of where your staff or customers are based.

There is no risk of lost data. Results are recorded instantly, and stored in a secure databank designed exclusively for TLS. No paper, postage, or couriers are required, and you can monitor progress anytime at the touch of a button.

From design to output - operationally, technologically, logistically. TLS has it covered.

For further details email paul@tls360.com

Case Study

TLS currently provides customised leadership development instruments to the Australian Public Service, in conjunction with the Centre for Public Management. These instruments are based on competency frameworks at different levels of management in the Australian Public Service. The tools are multi-rater based and have been integrated into many public sector internal management-training programs. These programs are highly successful.

The Australian Public Service has utilised our 360º instruments in a number of their foremost Leadership Development Programmes and key departments.

Dr John Baker, Executive Director of the Centre for Public Management, has been working closely in a joint venture with TLS and says: "Working with a group of more than 20 senior Australian Public Service Managers, I was struck by how user-friendly participants found the Leadership Behaviours Profile and how much they got out it.

"Six months later the group were re-measured and showed significant improvement in their overall leadership, having successfully addressed the feedback they received. The profiles are a very worthwhile exercise which I shall be repeating with other comparable groups."

TLS's work with the Centre for Public Management has involved customising the Leadership Behaviours Profile to more closely reflect the requirements of the Australian public sector. Four instruments have been developed so far from this process - the Senior Leader Profile, the Executive Leadership Profile, the Team Leader Profile and the Strategic Intelligence Profile. These instruments are being used extensively in public sector internal management-training programs. These programs have been highly successful.

For more information on Accreditation in the Executive Leadership Profile or Team Leadership Profile please contact:
Dr John Baker,
Executive Director of the Centre for Public Management.
Phone +61 2 6259 2069.

Visit the Centre for Public Management website.

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